Field Service Engineer

Job Title: Field Service Engineer
Work Location: Charlotte, NC
Pay: up to $45/hour pending experience. 

About the Role:
We’re looking for a Field Service Security Engineer with strong technical acumen, hands-on field experience, and a passion for physical security systems. In this role, you’ll be responsible for deploying, configuring, and maintaining security access control systems—primarily focused on Openpath—across various client sites. Ideal candidates will bring a mix of on-site technical support, system integrations, and software programming skills to ensure seamless installations and ongoing reliability.

Key Responsibilities:

• Install, configure, and support Openpath access control systems, including readers, controllers, and cloud interfaces.
• Program and troubleshoot custom integrations using APIs, webhooks, and scripts (e.g., Python, JavaScript).
• Conduct site surveys and collaborate with clients to design physical security solutions tailored to their needs.
• Provide on-site and remote technical support, testing, and diagnostics for deployed systems.
• Maintain accurate documentation of installations, configurations, and service calls.
• Collaborate with internal engineering teams and 3rd-party vendors for complex integrations or escalations.
• Ensure compliance with security standards and best practices.
• Train end-users and client IT teams on Openpath system usage and administration.

Required Qualifications:

• 2–5 years experience in a field service or physical security engineering role.
• Hands-on experience installing and supporting Openpath systems.
• Proficient in scripting or programming languages (Python, JavaScript, or similar).
• Comfortable working with cloud-based systems, APIs, and network configurations.
• Solid understanding of low-voltage wiring, door hardware, and access control principles.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-facing skills.
• Ability to travel locally or regionally as needed (valid driver’s license required).

Preferred Qualifications:

• Experience with other access control platforms (e.g., Avigilon, Lenel, Brivo, HID, Verkada).
• Basic understanding of cybersecurity principles as they apply to physical security.
• Familiarity with Linux environments and system administration.
• Certifications such as Openpath Certified Installer, CompTIA Network+, or equivalent.