Head of Service Team – Data Center

Dallas, TX

01/08/2025

Head Of Service Team – Data Center
Location: Dallas, Texas
Salary Range: $160k-180kish

Position Purpose:
The primary objective of this role is to transform customer service into a profit center by leading the customer service and product support functions within the Delta Data Center Strategic Business Platform. This involves enhancing operational efficiency and effectiveness to provide best-in-class customer and technical support. The role ensures the timely and high-quality delivery of service offerings, solutions, and projects to customers, thereby supporting organizational sustainability and fostering customer loyalty. Additionally, the position is crucial for driving continuous improvements in service delivery models, setting the organization up for future growth, and strengthening business relationships. Ultimately, this transformational role aims to mature and improve data center services for customers in the US, positioning the organization for long-term success.

Key Responsibilities

Design the team to serve the best service strategy realization and growth by focusing on cost-effective service delivery model and adherence to guidelines. Uncover new service opportunities that tie well with the organization’s business development as well as the effectiveness of the operation.
Maintain and strengthen relationships with key customers to ensure long-term satisfaction and loyalty. Identify additional needs of existing customers, address their concerns, and propose relevant technical service solutions.
Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
Driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.
Driving the development of processes and practices based on customer feedback to consistently improve customer experience through designed metrics management.
Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

Knowledge and experience:

10+ years’ experience with service Management best practices
10+ years’ experience in program or project management in a sizable organization with cross-functional teams
3-5+ years’ experience working with data center or corporate infrastructure and / or operations
Fundamental understanding of Data Center
Bachelor degree in a EE, ME or equivalent professional experience
The ability to work independently and self-motivate in a fast-paced and rapidly changing environment
Experience implementing service organization from cost center to profit center
Perform operation process improvements aligned to best practices
Experience driving service improvements using data and metrics to drive improvements
Excellent written and verbal communication skills
A passion for delivering results and building trust with internal and external stakeholders.

About Us

At Anistar Technologies, we connect individuals from a variety of industries with respected companies, both nationally and internationally. Each day, our Recruiters are presenting our clients with talented industry professionals for their most in-demand positions. To accomplish this, the Anistar staffing team will invest the time to understand your goals, work experiences, and career objectives.

To search for other exciting opportunities in your area, visit our website at www.anistar.com.

Anistar Technologies is an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace. Anistar utilizes E-Verify. We offer variable hour employment on contract and contract-to-hire opportunities, as well as permanent placement. This is a full time opportunity

Interested Candidates, click “Apply”, or contact the Anistar office at the number listed below.

Anistar PAYS YOU for referrals!!!!!!!! If you know any qualified job seekers looking for work, we want to talk with them! Call us to find out more information regarding our referral placement program!

Contact:

Anistar Technologies

PH: 800-750-3843

Fax: 888-293-5055

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Head of Service Team – Data Center

Dallas, TX

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